Introduction & Commitment

At Lightwavecharge, we understand that financial data represents more than numbers — it reflects your business goals, personal aspirations, and future plans. This privacy policy explains how we collect, protect, and use your information while providing financial forecasting and budgeting services.

We operate under Taiwan's Personal Data Protection Act (PDPA) and international privacy standards to ensure your information remains secure and confidential. Our commitment extends beyond legal compliance to building genuine trust through transparent practices.

Information We Collect

Our financial forecasting platform requires specific data to deliver accurate budgeting insights and projections. Here's what we collect and why:

We collect information directly from you when you register, upload financial data, or interact with our platform. Some technical data is gathered automatically through cookies and similar technologies to ensure optimal performance and security.

How We Use Your Information

Your data serves specific purposes that directly benefit your financial planning experience:

• Generate personalized financial forecasts based on your historical data and industry benchmarks
• Create customized budget recommendations aligned with your business objectives
• Provide trend analysis and insights to support strategic decision-making
• Send relevant updates about new features, market insights, or account notifications
• Ensure platform security through monitoring and fraud prevention measures
• Improve our algorithms and user interface based on aggregated usage patterns

Data Sharing & Third Parties

We maintain strict control over your financial information and limit sharing to essential service providers who meet our security standards:

• Cloud infrastructure providers for secure data storage and processing capabilities
• Payment processors for subscription billing and transaction management
• Email service providers for account communications and notifications
• Analytics platforms for aggregated, non-identifiable usage insights
• Legal advisors when required by Taiwan regulations or court orders

All third-party partners sign comprehensive data processing agreements that require them to maintain the same privacy standards we uphold. They cannot access your financial data beyond what's necessary for their specific service function.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy frameworks, you maintain comprehensive control over your personal information:

To exercise these rights, contact our privacy team using the information provided below. We typically respond within 30 days and may require identity verification to protect your account security.

Data Security Measures

Financial information requires exceptional protection. We've implemented multiple security layers to safeguard your data:

• End-to-end encryption for all data transmission using TLS 1.3 protocols
• AES-256 encryption for data storage in secure, geographically distributed servers
• Multi-factor authentication requirements for account access
• Regular security audits conducted by independent cybersecurity firms
• Employee background checks and privacy training for all team members
• Automated threat detection and response systems monitoring for unusual activity
• Regular data backups stored in separate, secure locations

Our security infrastructure meets international standards including SOC 2 Type II compliance. We continuously monitor for potential vulnerabilities and update our protection measures as new threats emerge.

Data Retention & Deletion

We maintain your information only as long as necessary to provide services and meet legal obligations:

• Active account data: Retained while your subscription remains current and for 90 days after cancellation
• Financial records: Stored for seven years to comply with Taiwan business record requirements
• Usage analytics: Aggregated data kept indefinitely for service improvement, individual data deleted after two years
• Communication logs: Maintained for three years for customer service and dispute resolution purposes
• Security logs: Retained for one year to support fraud prevention and system monitoring

When retention periods expire, we permanently delete your information using secure deletion methods that prevent data recovery. You can request early deletion of certain data types, though some information may need to remain for legal compliance.

International Data Transfers

While our primary servers operate within Taiwan, some service providers may process data internationally. When transfers occur, we ensure adequate protection through:

• Standard contractual clauses approved by Taiwan's data protection authorities
• Adequacy decisions recognizing equivalent privacy protections in destination countries
• Additional safeguards including encryption and access restrictions
• Regular audits of international partners' privacy practices and security measures

We prioritize keeping your financial data within Taiwan and Asia-Pacific regions whenever possible to minimize transfer risks and maintain compliance with local regulations.

Cookies & Tracking Technologies

Our platform uses various technologies to enhance functionality and security:

• Essential cookies for login sessions, security authentication, and platform navigation
• Analytics cookies to understand feature usage and improve user experience
• Performance cookies for load balancing and system optimization
• Preference cookies to remember your dashboard settings and display options

You can control cookie settings through your browser preferences. Disabling certain cookies may limit platform functionality but won't prevent access to core forecasting features. We don't use tracking technologies for advertising or behavioral profiling purposes.

Children's Privacy

Lightwavecharge services are designed for business and professional use by adults. We don't knowingly collect personal information from individuals under 18 years old. If we discover that we've inadvertently gathered data from a minor, we'll delete it immediately and implement additional verification measures.

Parents or guardians who believe their child has provided information to our platform should contact us immediately for assistance with data removal and account closure.

Policy Updates

We review and update this privacy policy annually or when significant changes occur to our data practices, legal requirements, or service offerings. Updates will be communicated through:

• Email notifications to active account holders at least 30 days before changes take effect
• Dashboard notifications when you next log into your account
• Updated version posted on our website with revision date clearly marked

Continued use of our services after policy updates indicates acceptance of the new terms. If you disagree with changes, you can close your account and request data deletion before the effective date.